Electrolux Group is firmly committed to acting ethically and respecting human rights. This is vital to our success as a company. Such a commitment requires taking responsibility for how we treat each other, our consumers, and all stakeholders.
We promote open and sincere communication. Employees and stakeholders are encouraged to report suspected violations of the Electrolux Code of Conduct and laws so that the company finds out about the situations and incidents in time to remedy situations and mitigate risks for the company, the employees and (the value chain).
If you are aware of circumstances or actions that you suspect violate the Electrolux Code of Conduct, company policies or the law, you can report a violation to the Electrolux Group Speakup Line. We take the reports very seriously and we don’t accept any retaliation against individuals who, in good faith, raise questions or report concerns.
Please note that the Speakup Line is not:
- Intended for issues related to products or services
- An emergency service; concerns about an immediate threat of physical harm or damage to property should be reported to local emergency services
You can report a concern in your own language 24/7 in three ways:
Online: via the webpage
Phone: Dial the number for your country and record your concern
App: Download the SpeakUp app from Google Play or App Store
See detailed instructions and frequently asked questions (FAQs) section for more information.
Frequently asked questions
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The Speakup Line is a reporting system that enables you to report concerns or potential misconduct related to Electrolux Group, individuals working for Electrolux Group, or vendors.
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Issues include, but are not limited to, financial fraud, harassment, discrimination, safety violations, environmental concerns, regulatory violations, and other forms of unethical behavior within the organization.
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Yes, you can remain anonymous and still stay in touch with the investigators via the Speakup Line messaging tool. If you leave a voice message, your concern will be transcribed and the recording will be erased in the system before it reaches the investigation team. As such, your voice cannot lead to an identification.
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Discuss your concern with your immediate People Leader as soon as possible. People Leaders are responsible for making sure the concern is dealt with appropriately and in line with company policy including escalating the concern to the appropriate level.
If you are uncomfortable doing that, speak to another People Leader, People Partner, Legal, Internal Audit, a relevant policy holder, business area or function, or Group Management.
If none of these approaches feel appropriate or you wish to be anonymous, report your concern through the Speakup Line via the website, toll-free phone number or app.
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Access the Speakup Line via this link or by scanning the QR code below.
Reporting, step by step:
- Click New report
- Select the language in which you want to leave your message
- Make a note of your unique report number and create a password for your report
- Type your message. We kindly ask you to provide all relevant and accurate facts, details and explanations in relation to your report that could assist Electrolux Group in the investigation of the matter.
- If needed, add attachments with the paperclip
- Click send message – your message and any attached files will be submitted
Follow up on a report:
- If you want to log in to a report that was submitted already, select log in
- If you want to be notified by email when there is a response, please add your email address (you will be asked to verify it with a code that is sent to your email address).
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Download the SpeakUp® app, provided by People InTouch via Google Play or App Store free of charge.
Scan the code to access the app
To start reporting your concern: Open the app and select your personal six-digit pin code and then scan the QR code below or manually add the code 112733. Remember your personal pin code.
Follow the instructions in the app to either record a voice message or write your report.
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Find your local Speakup Line phone number in this list.
Dial the phone number for the country that you are located in. The voice prompts will guide you through the following steps:
1. Enter the “Organization code”: 112733
2. Select your language.
3. “Report number.” It will be read to you in the call.
4. Write the “Report number” down carefully as you will need it to be able to call back and hear a response to your report.
5. Choose a four-digit PIN code.
6. Remember the PIN code so that you can log back in later.
7. After the tone, speak your message. We kindly ask you to provide all relevant and accurate facts, details and explanations in relation to your report that could assist Electrolux Group in our investigation of the matter.
8. Once done, press 1 or simply hang up.
9. Make sure to call back with your Report number and PIN to check for a response. You can expect a first response within one week.
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The facts that you provide will be stored in a database shared only with Electrolux Group designated officers who will handle your report. Please note that any information you provide, including your personal data, will be treated with confidentiality.
If you are going to upload any documentation (such as invoices, pictures and Word files) that could help us to follow up on your report and you wish to remain anonymous,
Any person named in your report may be notified about the report at an appropriate time to provide his or her view. Your identity will not be disclosed.
You can find more information about the treatment of your personal data by accessing our Speakup Line Personal Data Privacy Statement. Any questions related to the Speakup Line can be raised via our Data Privacy Officer at privacy@electrolux.com.
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Once you have submitted your report, we will contact you within a few days via the Speakup Line or, if identified, by telephone or e-mail. Designated officers within the Electrolux Group team will receive your report and are responsible for assessing and investigating the facts reported and dealing with confirmed situations in an appropriate and impartial manner. These officers are responsible for ensuring that the report is investigated as necessary. As required, internal resources or external specialist will be engaged in the investigation.
Keep in mind that questions may be asked to deepen the understanding of your concern and support the investigation. It is important that you return periodically to check or provide more information.
An investigation is planned to assess the validity of the concerns raised. If more details and facts are required, you will receive a notification via the system. The investigation may involve interviews, document reviews and other appropriate measures to determine the facts.
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Upon receiving the report, an Electrolux Group team responsible identifies the facts and data shared and analyzes the situation in detail in order to carefully plan the investigation in an impartial manner. The investigation be carried out via individual interviews with relevant parties and witnesses, review of documents, records and evidence in systems, relevant patterns and history also contribute to the analysis. Investigators work to gather information objectively and thoroughly to determine the facts and assess whether a violation Group’s Code of Conduct or policies has been identified.
Once the investigation is complete, appropriate conclusions and recommendations are drawn up, depending on the seriousness of the situation, to correct or prevent recurrences.
The impartial investigation process is essential to the reliability and credibility of the Speakup Line, which aims to promote a safe, ethical and respectful working environment.
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The use of the Speakup Line is in good faith, even if the facts later turn out to be inaccurate or do not trigger particular further actions. You will not be exposed to sanctions and your position, if you are an employee or contractual partner will not be affected. If you believe that you have faced retaliation or other negative consequences of any kind, please report it so that Electrolux Group can investigate. Misuse of the Speakup Line (for example, a report in bad faith) may result in disciplinary action or criminal or civil proceedings against you.
Consequences for violations of the Electrolux Group Code of Conduct, Policy or Directive may vary depending on the severity of the violation. When reviewing potential consequences for any employee, considerations to professional and personal development are balanced with the safeguarding of a culture that promotes a safe and respectful workplace.
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Electrolux Group has a strict non-retaliation policy. We ensure that there are no adverse work-related consequences for any employee who, in good faith, alerts management of possible violations of breaching the Code of Conduct.
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The duration of the process can vary depending on the complexity of the issue. The ambition is to handle the reports in a timely manner.
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You will be notified when the case has been resolved. The company will share relevant information. However, the extent of feedback may depend on legal and privacy considerations.
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The following should not be reported on the Speakup Line: personal situations not related to the work environment, everyday complaints that can be resolved locally and minor interpersonal conflicts that can be resolved through direct communication between the parties involved.
To differentiate between problems that should be reported and those that do not fall within the scope: Reflect on whether there is inappropriate behavior; how serious the problem is; whether there are violations of Electrolux Group policies; and whether it is a situation of harassment, fraud, violence or discrimination.
Any situation that negatively impacts the culture and purpose of our company, the safety of employees and our locations and any significant concern can be addressed to the Speakup Line.
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If you are an Electrolux Group employee, your support system is made up of your People Leader, your People Leader’s Leader (what we call a “grandparent”) or any Leader in the organization.
