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Electrolux Teams Up with Renowned Designers, Romance Was Born to Inspire Australians to Break The Pattern of Clothing Waste
In an effort to encourage more sustainable garment practices, Electrolux has partnered with renowned Australian Designers Luke Sales and Anna Plunkett of...
Say goodbye to lingering dog odours and hello to fresh, clean air! Our Ultimate Home 500 (EP53-47SWA) removes hidden dust, allergens, and airbone pollutants so you can enjoy a cleaner, healthier home. Head to our website to discover more about this range.
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@ashowens kitchen is a chef’s dream! From the cooking intensity on the gas cooktop to the size of the extra wide oven and the super quiet rangehood, we provide functional features to help you cook. Head to our website to discover more.
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Very disappointed with customer service and product. We have under bench oven still in warranty and it’s turning itself of And tripping safety switch. Cannot speak with anyone in Australia. 18 days before anyone could come. So no cooking for 2 kids and 4 adults. They said they would get someone to call me within 48 hours to get earlier repair. I’ve heard nothing. I’ll be buying appliances with customer care in Australia next time. Still waiting for service
I’ve just had to talk to someone in the Phillipines because there is no one to help me with my technical support issue. The person said they have never heard of my rangehood problem being logged before my call. So they could not help me at all. Can someone message me so I can have some customer service. Calling an electrician out which I have already had to do is not sufficient customer service….
What crap service you think is appropriate.
The guy rocks up over 30 minutes, no apology.
Here for 2 minutes!
You have left me without a washing machine for 2.5 weeks.
Then you call your call centre overseas to get help.
No way of contacting anyone in Australia.
Do better!
Not good enough.
Maximise your laundry space without skimping on the style just like @ashowens! Our10kg UltimateCare 900 Front Load Washing Machine (EWF1041R9WB) with UltraMix is perfect for a deeper clean alongside the 9kg UltimateCare 900 heat pump dryer (EDH903R9WB) with 3D Sense for precision drying. Head to our website to discover more.
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you need to look into your app I have settings I can’t use half the time because it won’t connect half the time and I always have to tap remote button to get it connecting today the app won’t even load and then says I’m offline when I’m not wifi is working great. my lg app works perfectly fine using it right now. I almost had to get an electrician to come and have a look to see if it’s the machine but I know it isn’t the machine it’s the actual app failing to load properly and glitching. As I was writing this my drier turned off from being too long in standby went into the app and it says it’s online and connected 🥴
My washer/dryer is only a little over a year old. Took a week for service to come out and ended up couldn't repair it without parts and wanted me to wait another 2 weeks. When I called Customer Care and said that was too long, they escalated it and offered a replacement. Well, they just replaced it this morning with a washer only, not the washer/dryer I had. When I called back to have this error fixed, everyone is telling me they are sorry but couldn't do much and I just have to wait for things to be processed (even though they confirmed the machine is in stock in my area). This was your error and I shouldn't have to jump through hoops and told that I just have to wait to get it replaced. Are you paying for me to do my laundry at the laundromat? What about taking time from work to call (have been on multiple calls for 5 days since last week) and might need to take time off to be home for the next install? And the team that handles complaint has yet to make direct contact – no call, no email. This is not good enough. If you don't fix this mistake promptly, I will contact the Ombudsman because this is not acceptable.
Hi, can someone contact me from a call centre in Sydney
As last time this was the only way I could get attention not wanting to rant agin so please again contact via Facebook thanks
The 10 year warranty is so limited. Had a washing machine for 4 years suddenly stopped working how we need to pay for a call out fee to get someone to look into it. All call centre customer care is located offshore in the Phillipines.
We bought a home in a Lifestyle Village and the Induction cooker and the Oven have been serviced numerous times and replaced TWICE. The things still don't work properly and we have been told by one of YOUR OWN technicians that it is well known amongst them that the ovens have a cold spot and the Induction stovetops also have problems. We have been trying to get them removed and a refund now for five weeks and are still fighting a losing battle with your so called customer care team, who really don't care at all. What we will be getting as a refund is minute compared to replacement value because they were bought in bulk by the builder. Now I know that I am going to get the set reply re dming our preferred contact number blah, blah, blah. Your equipment is crap and we are sick to death of not being able to use them. This is the third set of appliances within 18 months. How about you actually care for your customers and do something about a refund and no, we will not be sending a copy of our bank statement as we did not purchase the items, the builder did. The Privacy Commission has agreed that the details we have given you are all that you require to action removal of your crap and issue a refund.
Again Electrolux do not live up to their promises. Promised to pick up Oven and stove top today so we could have a credit paid on Thursday. NA that an't happening. Could not even organise a service person to disconnect so now we have to wait for who now when to no get the pick up and our refund. MY ADVISE DO NOT BUY ANY PRODUCT FROM ELECTROLUX, AEG or any of their other brands they will drag it out for ever. POOR service from a major Australian Company. We know there service staff hate the oven and even agree they have cold spots so why are you selling inferior products. I suppose we will have to ask the ACCC that question.
WarningWestinghouse and Electrolux are on the brink of financial collapse. If you plan to purchase any of their products, be aware they may not fulfill future warranty obligations especially if they are purchased by a Chinese company. All of their fridges are made in Thailand and speaking with technicians, they are struggling to fix issues and opting to replace the unit (with another faulty unit). Almost all senior staff have left the Australian organisation in Casula and the global ceo has been shown the door. PLEASE do your research before you buy.
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Our dark stainless appliances integrate so beautifully with @ashowens green colour scheme, it’s truly a match made in heaven!
Our 90cm UltimateTaste 900 Oven (EVEP916DSE) comes with a wide range of features including ‘SteamBake’ taking your baking to the next level with fresher and more flavoursome food.
Our 491L UltimateTaste 700 French Door Fridge (EHE5267BC) comes with TasteLock crispers that keep your food fresher for longer and with easy access to filtered water & ice.
Our 90cm UltimateTaste 900 Gas Cooktop (EHG955BE) is perfect for the ultimate cooking power and control. The 24 MJ wok burner creates an intense heat that helps to lock in flavours and textures that you just cannot beat.
Our 86cm UltimateTaste 700 Integrated Rangehood (ERI935DSE) with Hob2Hood functionality can automatically adjust the fan speed based on how you are using your hob, meaning no greasy fingers have to touch your hood.
The 60cm Built Under Dishwasher (ESF8735RKX) come with a ‘ComfortLift’ feature where the bottom draw pulls up to benchtop height making it really easy to stack dishes without breaking your back!
Head to our website to discover more about our range!
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Not sure who else is sick of being abused by the individuals on the electrolux call centre but I am!!!!!! I would like someone from the complaints department to contact me regarding a service booking that I have made with your service department. When I ring to find out what part I need to purchase for my fridge the call centre will not tell me or give me any information about the actual part that I need to purchase!! Wonder why?? Because they only want to sell the part through the service centre. Guess what you don't sell the part anymore and I have to look to external sources and you refuse to give me the part number or why it is needed. I have tried the number 131349 and been abused by some overseas call centre.
Hopeless they are, if your considering buying electrolux or aeg run away as fast as you can, Service???????????????????????????????????
All I can say is never again😡
Call the 13 numbers and all you get is a referral from an overseas operator to look elsewhere as its not part of the services or information they can supply.
What a joke of a company, zero support. In my opinion the worst company I have ever dealt with, I regret having purchased two of their products.
Electrolux. Very unprofessional people and very rude people.
No technical support, no engineering support on their tengehood applications.
Mobile no 0432754596 their tech in Sydney – very unhelpful and useless, not interested answering any product related questions, hangups on his phone. Very rude person.
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In a fast-paced life, creating and maintaining a healthy home can be time consuming and often seems too hard. @drginacleo, @kristenstanley, @melbournemama have shared their tops hacks for keeping their homes clean and improving indoor air quality. Head to our website to discover more.
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Step one – Never buy a product from Electrolux or anyone they own or do service for. You may as well just not have a warranty. No communication, months delay, they don't have parts, their techs don't show up, they don't care, they don't call back, they don't even reschedule stuff after their own techs just decide to have a casual Friday instead of work… Oh and their management staff doesn't even work full time… I would call them pathetic amateurs but it honestly takes true professional effort to be this inept at something…
Try dealing with Electrolux NZ, won't put you through to a manager, tell you that the 2 year old Condenser Dryer machine is now obsolete and not sold any more, (Didn't tell Harvey Norman this either, allegedly) short change you on a refund, which they apparently can't refund directly due to finance being somewhere else on the planet, tell you a confirmation email will be with you in 24 hours, still waiting 7 days later. Spent over 40 minutes 'on hold' while they hope you will hang up in frustration, while being 'bounced' from NZ to Aus to NZ again. And they have the cheek to call this 'Customer Service'. Yea Right!
Hi there, I have a new Pure C9 Bagless, vacuum cleaner. A piece of plastic is caught in the carpet cleaner (turbo air technology) nozzle. How do I find out how to dismantle the head to get it out?
I Have to agree with Arron, stay well away from electrolux and aeg
Electrolux Ultimate care 700 dryer is the WORST PRODUCT I've ever used ! Be careful not to buy this product. It does not dry your clothes, (made to not dry your clothes for sensitive dries) However there is no programmed option to have a proper dry Dry ! Even when you put it on a second dry it will not accept the request. Poor Design functions. Poorly sold with little explanation. Very upset customer !
WarningWestinghouse and Electrolux are on the brink of financial collapse. If you plan to purchase any of their products, be aware they may not fulfill future warranty obligations especially if they are purchased by a Chinese company. All of their fridges are made in Thailand and speaking with technicians, they are struggling to fix issues and opting to replace the unit (with another faulty unit). Almost all senior staff have left the Australian organisation in Casula and the global ceo has been shown the door. PLEASE do your research before you buy.
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Revolutionise your cleaning routine with our UltimateHome 900 Stick Vacuum Cleaner (EFP91812) just like habit expert @drginacleo. Our advanced five-step filtration removes 99.99% of micro dust particles from captured air as you vacuum, for a cleaner and healthier home environment.* Head to our website to discover more!
*Internal texts according to EN60312-1:2017 standard#0.3 to 10 micrometre.
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Electrolux vacuums are good, but the warranty service is very poor. It has taken me more than a month to get mine fixed and I’m still waiting. 😡
Deadset crap now, I am a 70's baby and electrolux was all my parents bought, now I actually switched from LG to electrolux as I have more money and I have put my LG gear back into service. I am calling for service calls on a few appliances purchased through Harvey Norman. You can come out with a replacement if my units are deemed faulty, I am not waiting weeks for a new unit or having butchers splice shit in to make them get through warrenty
AEG dishwasher malfunctioned multiple times, AEG would not replace it or refund it. It flooded our floor and caused $45k worth of damage to our property. Still won't refund multiple faulty items. DO NOT BUY AEG products.
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